IMMI HOME | CON HUNLEY | MADONNA TASSI | STORE
  IMMI RECORDS STORE FAQ
Frequently Asked Questions

How does the order process work?
How does the shopping cart work?

Are credit card transactions on immirecords.com safe?
When are credit cards charged for an order?
Does immirecords.com charge sales tax?
Can people outside of the U.S. shop at immirecords.com?
What is the method of shipping?

How does the order process work?

  1. When you see an item you would like enter the quantity and click on the "add to basket" button. This places the item in an electronic shopping basket. You can check to see what you have placed in your shopping basket at any time simply by clicking on the "shopping basket" button at the top of the page.
  2. After you've finished shopping, select "checkout" at the top of the page.
  3. Next, you are shown your order and asked to fill in your shipping and billing information. When you are finished click the "continue" button.
  4. The next page will show you the shipping and billing information you entered as well as the items you are ordering. On this page you are able to enter and redeem a coupon if you have one .You are also asked to select your method of shipping and payment type. Once you have finished click the "continue" button.
  5. The next page is the final page. Here you will verify that all information is correct and enter your credit card number. When you have finished click the "continue" Button
  6. Your order will then be processed (this may take a minute of so). When processing is finished you will be given an order number and your invoice will be e-mailed to you
  7. If you would like to contact us concerning your order you can do so by replying to the confirmation e-mail or sending an e-mail to customerservice@immirecords.com

Back to Top

How does the shopping cart work?
Once you have selected the "add to basket" button next to any product that product is placed in an electronic shopping basket. You can check the contents of your shopping basket at any time simply by clicking on the shopping basket at the top of the page. If there is a product you would like to remove from your shopping basket simply click the remove button next to the item.

 

Are credit card transactions on immirecords.com.com safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Our servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer and AOL's browser so that only we can read a buyer's personal information.

When are credit cards charged for an order?
Credit cards are charged at the time the order is placed. If there is any problem with the credit card that is used or the information was entered incorrectly you will be told that we are unable to authorize payment. You can then either enter a new credit card or make sure the information was entered correctly. If the credit card is still unable to be processed please contact your credit card company.

Back to Top

Does immirecords.com charge sales tax?
State laws require a Tennessee-based business (such as immirecords.com) to collect sales tax on orders shipped to Tennessee addresses. In our case, the amount of sales tax collected is based on the tax rate for the City of Knoxville, Tennessee. We are currently not required to collect sales tax on orders shipped to residents of any other states or outside the US.

Can people outside the United States order from immirecords.com?
Yes. If your country is listed in the drop down list of the address entry field, you may order products from the store online.

Back to Top

What is the method of shipping?
We realize that a big concern for customers is the speed and affordability of shipping. We ship all of our orders via U.S. first class mail.


Back to Top

Copyright © 2005 IMMI Records